Our Services

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 A VoIP (Voice over Internet Protocol) system allows you to make and receive phone calls over the internet rather than using traditional phone lines. It converts your voice into data packets that travel through your internet connection to the recipient. This system allows for features like calling between extensions, holding and transferring calls, and picking up calls from different locations — all using the internet. VoIP systems rely on your internet connection for both the call quality and the flexibility of your phone service. 

 A broadband connection (such as DSL, Cable, T1, etc.), adapter, or specialized phone is necessary to make a VoIP call. Equipment may depend on the type of VoIP service you have. Telephone handsets designed specifically for VoIP connect to your broadband connection and function just like a regular telephone, but with many more features. With some services, you can simply add a VoIP adapter to your regular telephone and dial out, but some of the features may not be available. 

 It depends on the provider you are using. Many VoIP calls will act just like traditional local and long distance, but there are always exceptions. Also, if you have requested a different area code different from the area in which you live, numbers around your location may be long distance. It also means that people who call you may incur long distance charges depending on their area code and service. Some VoIP providers charge for a long distance call to a number outside your calling area, similar to existing, traditional wire-line telephone service. Other VoIP providers permit you to call anywhere at a flat rate for a fixed number of minutes. 

 Depending upon your service, you might be limited only to other subscribers to the service; with a VoIP phone from VSOM, you are able to call anyone who has a telephone number - including local, long distance, mobile, and international numbers. If you are calling someone who has a regular analog phone, that person does not need any special equipment to talk to you. 

Our VoIP services offer features and services that are not available with a traditional phone, or are available but only for an additional fee. If you eliminate your traditional phone service complete, you will be able to avoid paying for both a broadband connection and a traditional telephone line. VoIP is also extremely flexible- you can take your telephone number anywhere with you, regardless of location; you can also have many locations be able to make inter-company calls without long-distance phone charges!

If you're considering replacing your traditional telephone service with VoIP, be aware that because of the nature of VoIP and the way it is powered, phone services won't work during a power outage if you don't have a battery backup properly installed. MichTel can, however, help you eliminate this problem.

 The FCC has imposed 911 obligations on providers of interconnected VoIP services that allow users generally to make calls to and receive calls from the regular telephone network. You should know, however, that 911 calls using VoIP are handled differently than 911 calls using your regular telephone service. Please see the FCC's consumer fact sheet on VoIP and 911 services for complete information on these differences. 

You absolutely can!  If you want to move to Florida you can take it with you.

The process is called Porting and Voip Services of Michigan takes care of all that.  There are forms we submit to our carriers with a copy of your current phone bill to insure all security process's are in place and no one can take your number for themselves.  To inusure a smooth cutover, we forward your business number to a temp number on the system so when the port actually does happen you will never know.

I have not as of yet been able to work within the system to not eliminate a contract but move the company numbers over to Voip Services of Michigan and leave the fax line on the system which upholds the contract.  I make these calls myself to the existing carriers as their talking points to an end user will scare them to death.  They will give all kinkd of what if's and I simply stop them in their tracks and tell them what I would like to do on the account.  Doing this for 45 plus years kind of gives me an advantage to get these things done.

 This is an automatic process. Once your numbers are ported from your existing provider into our system, they are removed from their network, and the billing for those numbers stops. However, to ensure everything is properly handled, we follow up about a week after porting to confirm that the numbers have been removed from your account. 

 Generally, no. Most people use Comcast, and we recommend Comcast for internet services. However, we've successfully worked with most carriers in Southeast Michigan without any issues. 

In a nutshell we are using the Internet for everiything, for inbound and outbound calls, to call from one extension to another extension, putting calls on hold in one building and picking them up somewhere else.  Everythin is Internet based, even the quality of the calls.